Mercy Recognized as a Leader in Patient Satisfaction

    Mercy has been recognized as a leading hospital in the nation for Patient Satisfaction by Modern Healthcare magazine.
    The data, gathered from October 1, 2012 to September 30, 2013, reflects that 93% percent of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey respondents said they were given information about home recovery. The list was printed in the December 22/29, 2014 issue of the magazine.“Providing post-care instructions is imperative in avoiding complications and recovering faster,” explains Cheryl Ciechomski, Director of Quality at Mercy. “Our doctors and nurses take excellent care of our patients while they are in the hospital and provide vital discharge information to facilitate a successful transition home. The best place to recover is at home, and Mercy makes sure that is a viable possibility.”

    Mercy thanks their doctors, nurses and staff for providing extraordinary care in the hospital and the continued support they receive at home.

    HCAHPS (pronounced H-CAPS), according to, has three main goals: 1) the standard survey and implementation protocol data that allow objective and meaningful comparisons of hospitals that are important to consumers; 2) public reporting of HCAHPS results creates new incentives for hospitals to improve the quality of care, and; 3) public reporting enhances accountability in health care by increasing transparency of the quality of the hospital care provided in return for the public investment. Summaries and more information on HCAHPS quarterly scores can be found on the “Hospital Compare” website,